Private, business or partner
Who can come to us
A holiday album or a server room - the difference is in the approach, not in the care.
Recovery
Hard disk and SSD HDD, SSD, external drives, flash cards RAID, NAS & SAN All levels, all controllers, virtualisation Smartphones and tablets iPhone, Android, iPad, Huawei Tapes LTO, DAT, DLT and older formats
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Private, business or partner
A holiday album or a server room - the difference is in the approach, not in the care.
Private individuals, schools and non-profits
It all used to sit in an album in the attic. Now it is on one drive, one phone, one card - and when that fails, everything seems gone. Usually it is not.
Photos and videos, documents, music, messages. From hard drives, SSDs, phones, tablets, memory cards and USB sticks. Including media that has sat in a cupboard for years.
The analysis is free and tells you within two to three working days what is wrong and how likely success is. Only then do you decide. If we recover nothing, there is no invoice.
A private person's means are not a company's. That is why we charge individuals, schools and associations 20 per cent less than the standard rate. It applies automatically; you need not ask.
SMEs, businesses and government
Most companies make backups. And still it goes wrong: that one folder was not in it, the job had been failing for months without warning, or the backup sat on the same NAS.
PowerEdge with PERC, ProLiant with Smart Array, ThinkSystem, Supermicro. We read the metadata and assemble the array without the original controller - safer than attempting an import.
Synology with SHR and Btrfs, QNAP with ZFS, ReadyNAS with X-RAID, TerraMaster with TRAID. Every manufacturer does RAID slightly differently, and a wrong rebuild is final.
We check whether untouched snapshots exist and whether the encryption actually completed. That last point is more often false than people expect.
Everything happens in our own lab in Belgium. Access to a case is limited to the technician working on it, with encryption per user key. A data processing agreement is available on request.
Some cases need equipment nobody makes any more. We still have it.
Resellers and partners
A customer with a failed drive is at your counter and there is nothing you can do. A shame: you lose the job and he goes looking. As a partner, he stays with you.
Quote your partner number when registering and the case stays linked to you, with the status visible in your portal. The customer remains your customer.
Resellers get their own terms and rates. What that involves exactly we would rather discuss in person than on a web page.
A five-step quick guide, packaging instructions, shipping forms and a brochure for your customers. All downloadable once you are a partner.
On the phone we’ll already tell you what’s likely going on and what to avoid. That costs you nothing.
Questions about your drive? An engineer is reading.